- What products do you offer on your website?
- I do not want to use your stock templates. Can I use mine?
- What file formats do you accept?
- What are the finished sizes of your products?
- Are your products of high quality?
- Do you offer any product guarantees?
- What special care should I take when using my magnetic products?
- Are your apparel products kept in-stock?
- What if I want to return my apparel product?
- What is your order Cancellation policy?
- What is your refund policy?
- I made an error on my order will you offer a discount on a reprint?
- I forgot to enter my promo code can i still get a discount?
- What if I have problems with my product?
- What is your return policy?
Image and Image Quality
- My photo does not appear on the proof.
- My photo appears to be grainy. Will it print well?
- How to I ensure my photograph is of good quality.
- What is the correct size of the photo I have to upload?
- I have a black and white photo will it work?
- Will my photo print exactly as I see it?
- I need to remove the background of my photo. Can that be done?
- My photograph appears to be distorted / stretched.
- Your application says that my photo is too large
Shipping and Delivery
- When will I receive my order?
- What types of shipping do you offer?
- Can I track my order?
- What shipping carriers do you use?
- Will I get a refund if my shipment arrives late?
- How can I expedite processing and shipping.
- My order was damaged in transit. What do I do?
Credit card problems and password resets
- Why am I having problems logging in?
- I have forgotten my password what do I do?
- I keep getting an error message that my credit card payment has been declined.
- Do you keep my credit card information once I have ordered from your website?
- Do you accept checks or money orders?
- What are the different types of payment you accept?
Designing products online
- Can I save my design?
- If I increase the font size, some fields tend to overlap.
- Can I change the color of the text?
- Will my product print exactly as I see it on my computer?
- Can I add new fields or move my text fields?
- I have a different logo that I want to use. How do I do that?
- What are the different product customization options offered by you and how do I pay for them?
- What is the recommended operating system and internet browser to ensure clean communication with your site?
Discounts and Promotions
- Do you offer promotions on your products?
- I did not enter a promo code at the time of placing an order can I get a refund?
- Where do I enter my promo code?
Postcard Mailing / Direct Mail (Procure Mailing Lists Online)
- How do I select geography?
- How do I select the demographics?
- What is the most commonly used search option to buy a list online.
- Once I get a count result, can I still make changes?
- Can I order just a portion of the entire list?
- Help! My available count is too low!
- Help! My available count is too high!
- Can I download these lists?
- Is there a minimum quantity of addresses required?
- Mailing List Costs!
Signs and Accessories
- What are the materials my sign is printed on?
- Will the printed product look exactly like the design proof displayed on my monitor?
- If I have a double-sided sign, how do I modify the sign so that the arrows are pointing in the same direction?
- How durable are the signs?
- Does my sign panel order include any posts, frames or stakes for hanging or displaying purposes?
- What are Standard Holes on your sign panels?
- Do the signs come with holes so I can hang them or attach them?
- What if I need to return or exchange something I ordered?
- What should I do if I received a damaged frame, yard post or stake?
- I ordered some cards through your website yesterday and I typed my e-mail incorrectly. Is there any way you can fix this?
- I have not received a confirmation e-mail from you. Do you send confirmation e-mail?
- I have a set of business cards in my shopping cart; however, I am unable to pay by credit card. Can I pay by check or money order?
- Can I create tent cards or vertically folded products?
- Do you offer raised printing?
Contact us for Help
Before sending an inquiry, keep in mind that many of our most common questions are answered in our Frequently Asked Questions. When sending an inquiry or calling, please provide as much information as you have available to help us solve your problem. If your inquiry is regarding an order you have placed, please include your order number.
Send a message to BestPrintBuy.com Customer Support
|Email Address *||
|If other, please describe *||
Toll Free: 1-866-763-8720
1506 Providence Highway,
Norwood, Ma 02062.
BestPrintBuy.com's tools and technologies give real estate agents the power to create focused and highly personalized marketing and sales collateral in an easy, intuitive manner. If you have any questions about how we can help you reach your professional goals, contact us at (866) 763-8720. We're here to help!