Privacy & Security - Will my information be protected?
- Are my credit card transactions secure?
- Do you store the credit card numbers that I key in while I make payments?
- Does your web application track customer activity?
- Does your web application use cookies?
Technology/Troubleshooting - Your application does not render properly in my browser.
- I see the dialogue 'your request is being processed,' but nothing happens.
- When I use the back button on my browser, I get a message saying 'page expired.'
- If I leave your application for some time, when I come back I see a page that sends me back to the home page.
- When I try to increase my font size on your Design Center, my fields start overlapping.
Design Center - Can I save my design?
- If I increase the font size, some fields tend to overlap
- Can I change the color of the text?
- Will my product render exactly as I see it?
- Can I add new fields or move my text fields?
Payments and Credit Card Transactions - Which credit cards do you accept?
- I keep getting an error message that my credit card payment has been declined.
- Do you keep my credit card information once I have ordered from your website?
- Do you accept checks or money orders?
User Interface - Can I upload my own files and have them printed by you?
- You have limited selection options. Why don't you offer more?
- Can I upload a business card or postcard design?
- How do I upload a photo?
Order Cancellations and Refunds - Can I cancel my order?
- Can I get a re-fund if I don't like the quality?
Shipping & Handling - What types of shipping & handling do you offer?
- Can I track my order?
- Why does it take so long for me to get my free business cards?
- What shipping & handling carriers do you use?
- Are your orders delivered on Saturdays?
Paper Substrates/Stock - What types of card stock are your business cards printed on?
Acceptable file formats, sizes and related information - What file formats do you accept?
- Do you have any file size constraints?
- What steps should I take to make sure that my uploaded image prints properly?
- What is the size of your business cards, business card magnets, address labels and postcards?
Procure Mailing Lists Online - How do I select geography?
- How do I select the Demographics?
- Once I get a count result, can I still make changes?
- Can I order just a portion of the entire list?
- Help! My available count is too low!
- Help! My available count is too high!
- Can I download these lists?
- Is there a minimum quantity of addresses required?
General Questions - I ordered some cards through your website yesterday and I typed my e-mail incorrectly. Is there any way you can fix this?
- I have not received any confirmation e-mail from you. Do you send confirmation e-mail?
- Can I add a photo to my card for an additional fee?
- Can I upload or e-mail a business card that I designed using custom software?
- I have a set of business cards in my shopping cart; however, I am unable to pay by credit card. Can I pay by check or money order?
- I am trying to order business cards online. I have put in my information and clicked on 'checkout,' and nothing happens. I never get to the Confirmation page.
- Can I create tent cards or vertically folded products?
- Do you do raised printing?
- What type of color process do you follow? Do you print spot colors?
- Are you going to come up with more product choices?
 | 1. Will my information be protected?
BestPrintBuy.com is committed to securing information provided by its customers. We do not sell or provide customer information to any third parties or affiliates. All your information is encrypted and stored on our servers in Marlborough, Massachusetts. 2. Are my credit card transactions secure?
Yes. We use the best of technologies to ensure that every transaction is encrypted and sent over a secure connection. You can rest assured that your credit card transactions are processed using the best technologies and encryption techniques. 3. Do you store the credit card numbers that I key in while I make payments?
We do not keep records of any credit card numbers. You will be prompted for credit card information each time you order products online. 4. Does your web application track customer activity?
Yes. We track customer activity and use the information that we record in our database in our sales and marketing efforts. We also use it to update our customers about important information on our products they may be interested in. 5. Does your web application use cookies?
We are not presently using cookies, but we are looking into the option of doing so in the future.  Top
1. Your application does not render properly in my browser.
BestPrintBuy.com has been designed for viewing on Internet Explorer 5.5 and above. This site may not work with browsers such as Mozilla, Netscape, Firefox or Safari. 2. I see the dialogue 'your request is being processed,' but nothing happens.
There are several reasons why this could happen. Some of the more prominent ones are:
- You could be using a dial-up. If you are using a 56 Kbps modem a page may take more time to load depending on the speed and strength of your connection.
- You could be experiencing network problems.
- You may be behind a firewall.
- Our server may be experiencing a large number of requests and is temporarily unable to process your order. Try again after a few minutes.
3. When I use the back button on my browser, I get a message saying 'page expired.'
The browser back function has been disabled on our site. Use the back button or other appropriate button provided on the page. 4. If I leave your application for some time, when I come back I see a page that sends me back to the home page.
For security reasons and to balance the load on our servers we have imposed a default time-out. If you are away from your computer for an extended period of time, your session will terminate. If you are in the middle of designing a product and have to leave, you should use the 'Save Design' button on the Design Center. You will have to log back into your account when you return. 5. When I try to increase my font size on your Design Center, my fields start overlapping.
We have provided a default font size, which is the recommended size for each particular card. However, we understand that our customers have their own preferences and would like to change the default fonts, colors and sizes. The maximum size of text that each field can accommodate is fixed. If you increase the font size to something beyond that, it will usually span over to the next field. Please carefully preview the product that you are designing. If your fields overlap, they will print that way and there is no way it can be undone. Top 1. Can I save my design?
Yes. You can save your design by using the 'Save Design' feature available on our Design Center. 2. If I increase the font size, some fields tend to overlap
We have provided a default font size, which is the recommended size for each particular card. However, we understand that our customers have their own preferences and would like to change the default fonts, colors and sizes. The maximum size of text that each field can accommodate is fixed. If you increase the font size to something beyond that, it will usually span over to the next field. Please carefully preview the product that you are designing. If your fields overlap, they will print that way and there is no way it can be undone. 3. Can I change the color of the text?
Yes. Use the 'color picker' feature on the Design Center. 4. Will my product render exactly as I see it?
The product you design will render exactly like the proof you approve during your order entry process. We follow a standard 4-color process for printing all our products. However, we cannot vouch for an exact color match since color may look different depending on the platform, browser, and monitor you are using. 5. Can I add new fields or move my text fields?
We do not have these features on our Design Center yet, but we will be coming up with them in subsequent releases. Top 1. Which credit cards do you accept?
We accept American Express, Visa and MasterCard. 2. I keep getting an error message that my credit card payment has been declined.
There are several reasons why your credit card payment can be declined. Some of them are: - You may be entering an incorrect credit card number
- Your credit card may have expired
- You may be over your credit limit
More often than not it is for one of these three reasons that credit cards get declined on our website. 3. Do you keep my credit card information once I have ordered from your website?
No. We do not store any credit card information on our systems. You will be prompted for credit card information each time you order products online. When you enter your credit card information, it is transmitted over a secure connection to our payment processor, Verisign. 4. Do you accept checks or money orders?
No. We do not accept any checks or money orders. All payments must be made by credit card. Top 1. Can I upload my own files and have them printed by you?
We do not offer this feature yet, but will have it available in future product releases. 2. You have limited selection options. Why don't you offer more?
We provide the most optimal choices to help you create a quality product at the lowest possible price. In the future we will increase the available paper types and color choices. 3. Can I upload a business card or postcard design?
We do not have this feature available presently, but it will be coming soon. 4. How do I upload a photo?
At the moment we have the upload feature available only with real estate business cards. Some card templates allow a user to upload a photo from their PC or image library. This can be done from the Photo tab in the Design Center. Top 1. Can I cancel my order?
Orders that have been approved by our customers and received by our system for processing cannot be canceled because the system is fully automated. 2. Can I get a re-fund if I don't like the quality?
BestPrintBuy.com uses very high quality printing equipment and high quality card stock to make sure our products are on par with the best in the printing industry. For your own benefit, if you are not sure of our quality or you are not comfortable ordering online, we request that you try us out by ordering the lowest allowable quantity for any product. If we do not meet your quality expectations, simply mail the product back to us within 1 week of its receipt and we will refund you the cost of the product. Cost of mailing the product back to us will be borne by you. This refund policy is only applicable to the lowest allowable quantity for any order. Orders above the lowest allowable quantity will not be eligible to any refund. Order quantities for which a refund is eligible: Business Cards - 120
Postcards - 50
Business Card Magnets - 24
Calendar Magnets - 24
Sports Schedule Magnets - 24
Door Hangers - 50
Business Card Labels - 100
Book Marks - 50
Top 1. What types of shipping & handling do you offer?
Express Shipping & Handling (1 day) - Printed items ship the same day if the order is received before 11 AM EST, and next day if the order is received after 11 AM EST. Printed items usually take 1 business day to reach their destination once they have been shipped. An item ordered before 11 AM on Monday should be received on Tuesday. An item ordered after 11 AM on Monday will be printed and shipped next day to arrive on Wednesday. Items ordered on Friday after 11 AM and on Saturday or Sunday will ship on Monday.
A tracking number for this type of shipment is available on the 'My Account' page. Speed Shipping & Handling (2 Days) - Printed items ship next day and usually take 2 business days to reach their destination once they have been shipped. An order received on Monday will ship on Tuesday and should reach the recipient on Wednesday or Thursday. Items ordered on Friday will be printed and shipped on Monday.
A tracking number for this type of shipment is available on the 'My Account' page. Quick Shipping & Handling - Printed items take 4-7 business days to reach their destination. No tracking is available for this type of shipping & handling. 2. Can I track my order?
Yes. A tracking number is provided and can be used to track Express Shipping & Handling and Speed Shipping & Handling orders. Log onto the 'My Accounts' page and click on 'Track Order.' 3. Why does it take so long for me to get my free business cards?
Please refer to our shipping & handling guidelines for information on when to expect your orders. 4. What shipping & handling carriers do you use?
We are presently using USPS and UPS. 5. Are your orders delivered on Saturdays?
We do not support Saturday delivery option. Top 1. What types of card stock are your business cards printed on?
We are using the following paper stocks for our products: Free Business Cards - 100 lb. Matte cover.
Standard Business Cards - 100 lb. Matte cover.
Premium Business Cards - 12 pt Coated 1 side.
Postcards- 12 pt coated 1 side.
Business Magnets - Premium magnetic substrate.
Labels - Premium die-cut label stock. Top 1. What file formats do you accept?
While we accept several file formats, some are not recommended, as the print quality is not good. A list of accepted file formats is given below. Recommended:
Bitmap Image (*.bmp)
EPS (Vector Image) (*.eps)
TIF Image (*.tif) Not Recommended:
GIF Image (*.gif) (Not Recommended)
PNG Image (*.png) (Not Recommended) 2. Do you have any file size constraints?
Yes. The file or image you are uploading should be between 1 MB and 12MB in size depending on the product you're designing. For instance, a photo or a logo for a business card should be less than 4 MB, whereas a photo of a property for a property card could be up to 12MB in size. 3. What steps should I take to make sure that my uploaded image prints properly?
BestPrintBuy.com provides you with an easy-to-use process to design and order print online. It is important for our customers to know that we accept only a limited number of image formats. When you are uploading an image, be it a logo or a photo please keep in mind the following requirements to ensure success and good print quality: Recommended File Formats
Bitmap Image (*.bmp)
EPS (Vector Image) (*.eps)
TIF Image (*.tif)
PDF (*.pdf) (Coming soon) File Quality
For high quality print output, your uploaded files should be at a resolution of at least 300 DPI. Any resolution below that may not give you good-quality print output. Our software will usually detect file characteristics and quality and will warn the user if an uploaded file is of inadequate resolution. The software, however, has limitations and users should check to ensure their files meet the minimum required print quality. Resolution
Your images and designs should be saved to 300 DPI at 100% of the dimensions at which they will print to ensure high quality printing results. 4. What is the size of your business cards, business card magnets, Business card Labels, Door Hangers, Book Marks, address labels and Postcards?
| Product | Cut Size (inches) | Size with Bleed (inches) | | Business Cards & Business card Magnets | 3.43" x 1.93" | 3.54" x 2.05" | | Standard Postcards | 5.47" x 4.21" | 5.59" x 4.33" | | Jumbo Postcards | 8.5" x 5.47" | 8.62" x 5.59" | | Return Address Labels | 2.62" x 1" | 2.62" x 1" | | Door Hangers | 4" x 11" | 4.125" x 11.125" | | Book Marks | 2.36" x 8.5" | 2.49" x 8.63" | | Business card Labels | 3.43" x 1.93" | 3.54" x 2.05" | Top | 1. How do I select geography?
First, identify the geographic region that you would like to target. The following are the available geographic targets as well as some guidelines for selecting:
RADIUS - Select this option if you want to target people who live within a certain distance of a specified address. You will have the option of entering the address and the distance (in miles). Note: This type of count lookup can take longer than the other options.
STATE - Select this option if you want to target people from a particular state. (e.g., anyone who lives in the state of Hawaii).
COUNTY - Select this option if you want to target people from a particular county within a certain state (e.g., anyone who lives in Norfolk County, MA).
CITY - Select this option if you want to target people from a particular city. A city is defined as an aggregate of zip codes identifying an urban area (e.g., anyone who lives in Oakland, CA).
ZIP CODE - Select this option if you want to target people who share a particular zip code (e.g., anyone with 74820 as their zip code).
SELECT FROM A LIST will allow you to narrow down your choice of zip codes by first specifying a state, and then selecting from the zip codes of that state. TYPE IN will allow you to enter in zip codes that have been pre-determined by you. 2. How do I select the Demographics?
After you define your geography, the next step is to identify the type of consumers you would like to contact. If you want to contact every mail-able record in the area you defined, select the first choice,'All Records in Chosen Geography'. If you want to use demographics to sharpen your target, select the second choice, 'Select by Demographics'.
Once you make your selections on the Profile Selection screen, you will advance to the Targeting Criteria screen. This is where you are provided categories of demographic variables from which to choose including income, age, and marital status. The more criteria you select, the more precise your list will be. 3. Once I get a count result, can I still make changes?
Yes you can. Use the blue 'Modify' or 'Recalculate' buttons to change the list specification criteria that you wish to change. If you want to see detailed count results, select 'View Details', where more in-depth count information is found. 4.Can I order just a portion of the entire list?
Yes. Simply enter your desired order quantity in Order Size' box, and a list of this size will be randomly selected from the entire available count. 5. Help! My available count is too low!
If your list count is lower than you expected, you may want to expand your geography and/or broaden your list criteria. For example, suppose you plan to target married couples with middle incomes in the San Diego market, defined by zip codes in that area. One option is to add neighboring zip codes. Another option is to change the geographic area to cover the entire San Diego metropolitan area. If you prefer to broaden your list criteria, you could include additional income levels to increase your available count. 6. Help! My available count is too high!
There are two ways to shrink your list. The first is random selection: Suppose you plan on mailing 8,000 prospects this month, but the list selection process yielded 15,000 prospects. By entering in 8,000 in the Desired Order Size box on the Your Order screen, you will get 8,000 prospects randomly selected from the original 15,000. The other way to decrease a list count is to further narrow down your geographic area and/or your selection criteria. 7. Can I download these lists?
Since the lists are offered for free or for a very nominal cost, they have to be used within the framework of our application, as such we do not provide the users the capability to download lists. 8. Is there a minimum quantity of addresses required?
Yes! A minimum of 200 addresses is required. We do not accept orders with less than 200 addresses.  Top
1. I ordered some cards through your website yesterday and I typed my e-mail incorrectly. Is there any way you can fix this?
We are unable to respond to any requests for changes. Our ordering and printing process is fully automated and does not allow any manual intervention. We therefore request our users preview their cards carefully before committing their orders. 2. I have not received any confirmation e-mail from you. Do you send confirmation e-mail?
Our system sends confirmation e-mails upon receiving an order and when the order is shipped. We have noticed, however, that if our users are running anti-spam software or custom filters on their incoming mails, our e-mails may not reach them. 3. Can I add a photo to my card for an additional fee?
We do not have this ability presently. We plan to introduce it in subsequent improvements that we make to our website. 4. Can I upload or e-mail a business card that I designed using custom software?
We do not have this capability as yet, but will be introducing it shortly. Our customers will be able to upload their orders, in file formats that we accept, for an additional surcharge of 25 percent. 5. I have a set of business cards in my shopping cart; however, I am unable to pay by credit card. Can I pay by check or money order?
We cannot accept checks or money orders. All payments must be made by credit card. 6. I am trying to order business cards online. I have put in my information and clicked on 'checkout,' and nothing happens. I never get to the Confirmation page.
We have noticed that some AOL users are unable to make an online payment if they are using the AOL default browser when submitting credit card information to our payment gateway. We are presently looking into this problem and will soon have a fix. However, if you are using AOL as a service provider then we recommend that you open up a separate window on Internet Explorer once you have connected through AOL and then order your cards online. Please do not use the default AOL window while ordering your cards. 7. Can I create tent cards or vertically folded products?
We do not support these orientations on our website. 8. Do you do raised printing?
We do not do raised printing. 9. What type of color process do you follow? Do you print spot colors?
We follow an industry standard CMYK 4-color process. We do not print spot colors. 10. Are you going to come up with more product choices?
We are constantly developing more products that our customers can design online. In the future we'll be adding business address labels, postcards, brochures, and variable data printing. We will update our website with information on new products as we launch them. Top |