Products

• What products do you offer on your website?

  We offer business cards, postcards, direct mail, EDDM (Every Door Direct Mail), folded note cards, greeting cards, stationery (envelopes and letterheads), calendars, magnets (business card magnets, calendar magnets, sports schedule magnets), notepads, agent packages and a host of other products. For a complete listing of our product suite, click here.

• I do not want to use your stock templates. Can I use mine?

  Yes, you can provide your own designs. Please be sure to look up the specifications for the bleed and finished size for your design.

• What file formats do you accept?

  Our website accepts JPEG & PDF files only. If you have any other file format like EPS, TIF, PNG or BMP, please email customercare@bestprintbuy.com the file, and we will convert the file into an acceptable file format and forward it to you.

• What are the finished sizes of your products?

  Click here to view the finished sizes of our products.

• Are your products of high quality?

  Our products are printed on the highest quality substrate (in terms of thickness and reflectivity). Most of our products are also gloss coated.

• Do you offer any product guarantees?

  We guarantee the quality and printing of our products. If you are not pleased with the quality of your product you have ordered, mail us a few samples of the product along with an explanation. We assure you that we will work with you to deliver a product that exceeds your expectations. We believe in 100% customer satisfaction. Our product guarantee does not cover misspellings or incorrect information entered by our customers.

• What special care should I take when using my magnetic products?

  Please be certain to remove magnetic products from metal surfaces no less than once per week, and from your vehicles daily; and to avoid exposure to moisture or extreme temperature shifts. BestPrintBuy.com does not assume any liability for damage to magnetic products or to those metal surfaces that is associated with improper use of the magnets.

• Are your apparel products kept in-stock?

  Our apparel items are custom-embroidered as each order is placed, and no finished products are kept in-stock.

• What if I want to return my apparel product?

  We do not accept returns for apparel products, because each apparel order involves custom embroidery begun after an order is placed.

Policies

• What is your order Cancellation policy?

  Most orders are sent to print the same day they have been placed. Orders may be canceled if they have not yet been sent to print. Check with a customer service representative by calling us at 866-763-8720 to find out if an order is eligible for cancellation. Custom orders for which a proof has been created are ineligible for a refund of any associated customization fee.

• What is your refund policy?

  Customers seeking a refund must contact our customer care department within 30 days of the order's receipt. Once a refund is initiated, it will usually be fully processed within 2-3 business days.

• I made an error on my order will you offer a discount on a reprint?

  We will offer a product discount in when such reprints are required, the amount of which varies by product; to find the discount we will offer for the reprint of your particular product, please call a customer service representative at 866-763-8720. The discount will apply to the same product and same quantity. Discounts are not applicable to the shipping and handling costs that are associated.

• I forgot to enter my promo code can i still get a discount?

  We can certainly apply a refund associated with a promo code to orders placed within the previous 30 days; please contact a customer service representative at 866-763-8720 to request this refund.

• What if I have problems with my product?

  a. My order got damaged.

  Email a photograph of the damaged product within 14 days of receipt. We will reprint the order or offer you a full refund, whichever you deem appropriate.

  b. The photograph on my business card has a red tint to it.

  Please mail 3-4 samples of your product to the address below. We will review the samples sent by you and determine if we need to make color corrections to your photograph. In most of the cases, we reprint the order after making color adjustments to your photograph.

  c. My business card was cut incorrectly.

  Please mail 3-4 samples to the address below, and we will reprint the order for you.
  
  BestPrintBuy.com
  ATTN: Customer Care
  1506 Providence Highway, Ste. 29,
  Norwood, MA 02062

• What is your return policy?

  Customers seeking a refund must contact our customer care department within 30 days of the order's receipt. If agents determine that a product is eligible for a refund, that refund will usually be fully processed within 2-3 business days.

Image and Image Quality

• My photo does not appear on the proof.

  Your photo may have an incorrect color space or may not be in an appropriate format. Email your photograph to us at customercare@bestprintbuy.com and we will adjust and optimize the photograph for you.

• My photo appears to be grainy. Will it print well?

  Your photograph is being shown to you at 72 DPI on your computer and thus may appear to be grainy. As long as your photograph is of good quality and meets our quality standards, it will print well.

• How to I ensure my photograph is of good quality.

  As a rule of the thumb, your photograph has to be at least 200 DPI (Dots Per Inch) at the size it is going to print. A simple way to determine if your photograph is good will be to view it in Microsoft Paint, IrfanView or any other image software.

  Zoom your image to 200 percent; if your image does not have any pixilation or is not hazy, it may meet our quality requirement. Also, check your file size; if that file size is upwards of 200KB, this is an indication that it meets our quality requirements. Please note that these are only rough guidelines. The image quality is ultimately the responsibility of our customers.

• What is the correct size of the photo I have to upload?

  Our templates support a variety of photograph sizes. As long as your photograph is of good print quality and meets the aspect ratio, it will print well. During our quality inspection, we will resize any image that needs to be adjusted.

• I have a black and white photo will it work?

  Yes, it will work as long as it meets our quality requirements.

• Will my photo print exactly as I see it?

  No; there will be some variance in the way the photograph will print. This can be due to several reasons. Some of them are:

  a. Color calibration of LCD monitors varies from monitor to monitor.

  b. Our printing uses CMYK process, whereas most monitor displays use RGB.

  c. Temperature and moisture conditions also affect print.

  We do not guarantee that your print will exactly match what you see on a computer screen. We do, however, try and keep the printed colors as close as possible to those approved by each real estate company.

• I need to remove the background of my photo. Can that be done?

  Yes! We will remove the background of your photo for a non-refundable fee of $15. Please use the "Product Customization" option, found on the page after you see your online proof, to state this requsest, and we will provide you with a proof within 24 business hours of your order's placement.

• My photograph appears to be distorted / stretched.

  Distortion generally occurs when the photographs uploaded do not match the aspect ratios of the photo box (i.e. the ratio of the width to height). Our quality assurance team reviews each photograph and will correct such issues. In case a photograph cannot be corrected, then someone from customer service will call or email you.

• Your application says that my photo is too large

  We have a file size limit of 4 MB for business card images and 12MB for images being uploaded to postcard templates. If you email customercare@bestprintbuy.com with your photograph, we will optimize/resize your image appropriately and email you a copy.

Shipping and Delivery

• When will I receive my order?

  Most of our products take between 3 & 15 business days to be delivered depending upon the delivery options chosen. To view our product delivery timelines click here.

• What types of shipping do you offer?

  We offer 1 day (express), 2 -3 day (priority) & 4-5 day (ground) shipping.

• Can I track my order?

  You can track your order by going to your account and clicking on my account and then order history. In case your order has shipped, a tracking # will be provided.

• What shipping carriers do you use?

  We use UPS and USPS for shipping. Shipping careers may change at any time without prior intimation to our customers.

• Will I get a refund if my shipment arrives late?

  We will refund the shipping cost to you if your shipment arrives late.

• How can I expedite processing and shipping.

  Manufacturing & shipping timelines vary from product to product. If you need rush delivery, please call customer service at 866-763-8720. Rush delivery usually takes 3 business days if an order is placed before 3 PM EST and is available on some of our products.

• My order was damaged in transit. What do I do?

  Email customercare@bestprintbuy.com a photograph of the damaged product and we will replace it for you.

Credit card problems and password resets

• Why am I having problems logging in?

  Check your user name and password. In most of the cases an incorrect username or password is being used.

• I have forgotten my password what do I do?

  Use the forgot password utility to get a new password. If your password is not getting to you, it is likely that our emails are going in your spam folder. You may call customer service at 866-763-8720 to get a temporary password.

• I keep getting an error message that my credit card payment has been declined.

  Credit cards may not go through reasons:

  a. In most of the cases, if you credit card is not going through, you have either typed the credit card information incorrectly. Information such as Name, billing address and credit card numbers must be typed accurately.

  b. The issuing bank is declining the transaction. Call the bank that issued the credit card and ask them why the transaction is being declined.

  c. Your billing zip code does not match the one linked to your credit card.

• Do you keep my credit card information once I have ordered from your website?

  We do not keep any credit card information on our systems. Credit card transactions are sent directly to the credit card processor over an encrypted & secure connection.

• Do you accept checks or money orders?

  No we don’t.

• What are the different types of payment you accept?

  We accept VISA, MASTERCARD, AMEX & DISCOVER. We do not accept any other form of payment.

Designing products online

• Can I save my design?

  You can save your design by clicking on the save design button in our design center. Orders placed by you are also saved and available under order reprints.

• If I increase the font size, some fields tend to overlap.

  There is a fixed amount of space allotted to each field on the business card. If you exceed the maximum allowable font size, the text will go over to the next field.

• Can I change the color of the text?

  Yes you can by choosing the color picker on the font control panel.

• Will my product print exactly as I see it on my computer?

  No! There is going to be some difference in the way the photograph will print. This can be due to several reasons. Some of them are:

  a. Color calibration of LCD monitors varies from monitor to monitor.

  b. Our printing uses CMYK process whereas most monitor displays use RGB.

  c. Temperature and moisture conditions also affect print.

  We do not guaranteed that your print will exactly match what you see on a computer screen.

• Can I add new fields or move my text fields?

  You cannot add new text fields or move the text around. Fields are fixed and constrained by the fixed space that is allocated to them.

• I have a different logo that I want to use. How do I do that?

  Email us the logo along with your order # and we will swap it out for you. Please make sure that your logo is of print quality.

• What are the different product customization options offered by you and how do I pay for them?

  Business Card customization: $25. We create a business card design according to your specification. All logos or images that are supposed to be used on your business card are provided by you.

  Postcard customization

  i. Front only - $25

  ii.Reverse only - $25

  iii. Both front and back - $40.

  iv.Create a postcard from scratch. You provide the images copy and we create the postcard for you - $50.

  Remove image background / Silhouetting - $15

  Soften photo tones, airbrush photo, remove blemishes - $15

  Any other customization is billed hourly. Please call our customer service at 1-866-763-8720 for additional questions.

• What is the recommended operating system and internet browser to ensure clean communication with your site?

  We recommend using the most recent version of the Windows operating system, and the Google Chrome internet browser. While use of other systems or programs, especially mobile devices, may result in no difficulties, certain functions of the site may be unavailable.

Discounts and Promotions

• Do you offer promotions on your products?

  Promotions are selectively offered. To avail of our promotions, make sure to register your email with us. You can do so by Sign up for exclusive product newsletter and offers on your company landing page.

• I did not enter a promo code at the time of placing an order can I get a refund?

  We are sorry, but we do not provide refunds if you have not entered a promo code at the time of placing an order.

• Where do I enter my promo code?

  A spot to enter the promo code is available on the payment page. This is the last step of placing an order. Enter the promo code and click on update order. Your discount is going to be applied and will appear in your order summary.

Postcard Mailing / Direct Mail (Procure Mailing Lists Online)

• How do I select geography?

  First, identify the geographic region that you would like to target. The following are the available geographic targets as well as some guidelines for selecting:

  RADIUS - Select this option if you want to target people who live within a certain distance of a specified address. You will have the option of entering the address and the distance (in miles). Note: This type of count lookup can take longer than the other options.

  STATE - Select this option if you want to target people from a particular state. (e.g., anyone who lives in the state of Hawaii).

  COUNTRY - Select this option if you want to target people from a particular county within a certain state (e.g., anyone who lives in Norfolk County, MA).

  CITY - Select this option if you want to target people from a particular city. A city is defined as an aggregate of zip codes identifying an urban area (e.g., anyone who lives in Oakland, CA).

  ZIP CODE - Select this option if you want to target people who share a particular zip code (e.g., anyone with 74820 as their zip code).

  SELECT FROM A LIST will allow you to narrow down your choice of zip codes by first specifying a state, and then selecting from the zip codes of that state. TYPE IN will allow you to enter in zip codes that have been pre-determined by you.

• How do I select the demographics?

  After you define your geography, the next step is to identify the type of consumers you would like to contact. If you want to contact every mail-able record in the area you defined, select the first choice, 'All Records in Chosen Geography'. If you want to use demographics to sharpen your target, select the second choice, 'Select by Demographics'.

  Once you make your selections on the Profile Selection screen, you will advance to the Targeting Criteria screen. This is where you are provided categories of demographic variables from which to choose including income, age, and marital status. The more criteria you select, the more precise your list will be.

• What is the most commonly used search option to buy a list online.

  The most commonly used option is the “Closest to an address” search type available in the advanced geo selection options. In this option you enter the address of the residence around which you would want to select addresses and the quantity of addresses.

• Once I get a count result, can I still make changes?

  Yes you can. Use the blue 'Modify' or 'Recalculate' buttons to change the list specification criteria that you wish to change. If you want to see detailed count results, select 'View Details', where more in-depth count information is found.

• Can I order just a portion of the entire list?

  Yes. Simply enter your desired order quantity in ‘Order Size' box, and a list of this size will be randomly selected from the entire available count.

• Help! My available count is too low!

  If your list count is lower than you expected, you may want to expand your geography and/or broaden your list criteria. For example, suppose you plan to target married couples with middle incomes in the San Diego market, defined by zip codes in that area.

  .

  One option is to add neighboring zip codes. Another option is to change the geographic area to cover the entire San Diego metropolitan area. If you prefer to broaden your list criteria, you could include additional income levels to increase your available count.

• Help! My available count is too high!

  There are two ways to shrink your list. The first is random selection: Suppose you plan on mailing 8,000 prospects this month, but the list selection process yielded 15,000 prospects. By entering in 8,000 in the Desired Order Size box on the Your Order screen, you will get 8,000 prospects randomly selected from the original 15,000.

  The other way to decrease a list count is to further narrow down your geographic area and/or your selection criteria.

• Can I download these lists?

  Since the lists are offered for free or for a very nominal cost, they have to be used within the framework of our application, as such we do not provide the users the capability to download lists.

• Is there a minimum quantity of addresses required?

  Yes! A minimum of 200 addresses is required. We do not accept orders with less than 200 addresses.

• Mailing List Costs!

  There is an additional cost of $0.07 per record when we supply the addresses used in your postcard mailing. If the order is canceled for any reason after the initial payment is made, this $0.07-per-record fee cannot be refunded.

Signs and Accessories

• What are the materials my sign is printed on?

  We offer signs in the following materials:

  Aluminum (1 mm) – This panel is made from Aluminum. Aluminum is a good substrate that is light weight and durable and can withstand harsh weather conditions. This is an ideal solution for permanent signage that is left on properties. Some of the applications are for property listings where the panels are left on site for long durations.

  Corrugated plastic (4 mm) – The substrate for this is corrugated plastic. This type of panel is light weight and is a good choice for pick and move (temporary) signage and is typically used for directional units. Corrugated plastic panels are more susceptible to harsh weather conditions like extreme heat, cold and humidity.

  Polyethylene (1 mm) – This panel is made from a heavy plastic and is light weight and durable and less susceptible to adverse weather conditions. These panels are ideal for pick and move signs that are not left for long on a property.

• Will the printed product look exactly like the design proof displayed on my monitor?

  No! There is going to be some difference in the way the photograph will print. This can be due to several reasons. Some of them are:

  a. Color calibration of LCD monitors varies from monitor to monitor.

  b. Our printing uses CMYK process whereas most monitor displays use RGB.

  c. Temperature and moisture conditions also affect print.

  We do not guarantee that your print will exactly match what you see on a computer screen. We do however try and keep the printed colors as close as possible to those approved by each real estate company.

• If I have a double-sided sign, how do I modify the sign so that the arrows are pointing in the same direction?

  We do it for you. Double-sided signs with arrows will automatically adjust so that the arrows point people in the same direction when viewed from either side.

• How durable are the signs?

  Our ink is UV resistant for up to 3 years. Our vinyl material is outdoor durable for 3-5 years.

  For severe climate conditions, we suggest using aluminum. The durability of inks and material used is also dependant on weather conditions and may vary from region to region.

• Does my sign panel order include any posts, frames or stakes for hanging or displaying purposes?

  All signage and its accessories are sold separately or as units.
  Our complete sign units are:
  

  a. H Frame Double Rider Unit: These units are designed to hold a main panel along with a 6" rider at the top as well as underneath the 24" x 18" main panel. Riders are sold separately.

  b. H-Frame Single Rider Unit: These units are designed to hold a main panel along with a 6” rider at the underneath the 24” X 18” main panel. Riders are sold separately.

  c. Yard Post and Panel: These units comprise of a powder coated aluminum post from which a 24" x 18" main panel can be hung. The panel also has holes from which riders can be hung. Riders are sold separately

  d. Corrugated Yard Sign & Stake: These units comprise of an 18"H X 24"W double sided Corrugated Plastic Sign Panel (0.4mm). This yard sign inserts directly into the stake which is made of 9” gauge wire (.148”).

  Directional Units

  
  

  A Frame Unit: These units are shaped like an A and hold two 18"H X 24"W single sided Sign Panel inserts. The Sign Panel insert slides easily into the frame and no hardware is required. The frame is made out of 3/4" angle iron and is coated to prevent rusting.

  Side Walk A-Frame Unit: This unit is a light, portable and includes an 18"H X 24"W double sided Sign Panel inserts. The frame is made of 3/8" round rod steel with a black powder coat finish for outdoor durability. The Sign Panel insert slides easily into the frame and no hardware is required.

  Sign Panels
  Our sign panels are offered in 3 substrates (materials that the signs are printed on).
  

  Aluminum (1 mm) – This panel is made from Aluminum. Aluminum is a good substrate that is light weight and durable and can withstand harsh weather conditions. This is an ideal solution for permanent signage that is left on properties. Some of the applications are for property listings where the panels are left on site for long durations.

  Corrugated plastic (4 mm) – The substrate for this is corrugated plastic. This type of panel is light weight and is a good choice for pick and move (temporary) signage and is typically used for directional units. Corrugated plastic panels are more susceptible to harsh weather conditions like extreme heat, cold and humidity.

  Polyethylene (1 mm) – This panel is made from a heavy plastic and is light weight and durable and less susceptible to adverse weather conditions. These panels are ideal for pick and move signs that are not left for long on a property.

• What are Standard Holes on your sign panels?

  By default, our sign panels come with six standard holes, two in each top corner and one in each bottom corner, that are designed to help secure those sign panels within any and all of the frames available for purchase through BestPrintBuy.com. We are unable to guarantee that these holes will serve to secure a sign using any other frame.

• Do the signs come with holes so I can hang them or attach them?

  Most, but not all, size/material combinations give you the option of having us put holes in them by checking the box under "Select Options" on the "Choose Your Size & Material" page.

• What if I need to return or exchange something I ordered?

  Returns can only be accepted on unused stock items (ex. frames, stock riders, etc.). Unfortunately, we cannot accept returns on customized or printed items. Returns are only accepted within 15 days of original shipment. Products must be in "like new" condition when returned (i.e. frames, posts, and stakes that have been put into the ground are not accepted back).

• What should I do if I received a damaged frame, yard post or stake?

  If the product is damaged and/or contains manufacturing defects when you receive your order, please contact our office at 866-763-8720. We will determine the cause of the damage or defect and replace the items as soon as possible.

General Questions

• I ordered some cards through your website yesterday and I typed my e-mail incorrectly. Is there any way you can fix this?

  We are unable to respond to any requests for changes unless the request is made before 5:30 PM the same day the order is placed. Our ordering and printing process is fully automated and does not allow any manual intervention once the order has been submitted for printing.

  We therefore request our users to review their online proofs carefully before committing their orders.

• I have not received a confirmation e-mail from you. Do you send confirmation e-mail?

  Our system sends confirmation e-mails upon receiving an order and when the order is shipped. We have noticed, however, that if our users are running anti-spam software or custom filters on their incoming mails, our e-mails may not reach them.

• I have a set of business cards in my shopping cart; however, I am unable to pay by credit card. Can I pay by check or money order?

  We cannot accept checks or money orders. All payments must be made by credit card.

• Can I create tent cards or vertically folded products?

  We do not support these orientations on our website.

• Do you offer raised printing?

  We do not offer raised printing.